Who we are
This website is operated by Sugamed, the medical electronics manufacturing division of Suga Electronics (Dongguan) Company Limited. When we refer to “we”, “us”, or “our” in this policy, we mean Sugamed.
We take privacy seriously. This policy explains what personal information we collect when you visit sugamed.com, how we use it, and what your rights are.
What information we collect
We only collect information that’s necessary to respond to your enquiries or improve how the website works. This falls into two categories.
Information you give us directly — when you fill in a contact or quote request form, we collect:
- Your name and job title
- Your company name
- Your email address and phone number
- Details about your project or enquiry
- Any files you choose to upload (such as Gerber files or spec sheets)
Information collected automatically — when you browse the site, we may collect basic technical data through cookies and analytics tools, including your IP address, browser type, pages visited, and how long you stayed. This data is aggregated and not linked to your identity.
How we use your information
We use the information you provide solely to:
- Respond to your quote requests and general enquiries
- Prepare technical or commercial proposals based on your project requirements
- Follow up on ongoing conversations where you’ve given us reason to do so
- Improve the content and usability of this website
We do not use your information for automated decision-making, profiling, or marketing without your explicit consent. We will never add you to a mailing list unless you specifically ask us to.
Who we share it with
We do not sell, rent, or trade your personal information. We may share it with:
- Members of our internal team who need it to handle your enquiry
- Trusted service providers who help us operate the website (such as hosting or email services) — they are only given access to what they need and are contractually required to keep it confidential
- Authorities or regulators, if required by law
Any third-party services we use are chosen carefully and are not permitted to use your data for their own purposes.
How long we keep it
We keep enquiry and contact data for as long as necessary to manage your request and any follow-up, typically no longer than three years unless we have an ongoing business relationship with you or a legal obligation to retain it longer.
If you would like your data deleted sooner, you can request this at any time by contacting us directly.
Your rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data (subject to any legal obligations we may have)
- Object to or restrict how we process your information
- Request a portable copy of your data
To exercise any of these rights, please contact us using the details in section 9. We will respond within 30 days.
Cookies
We use a small number of cookies to make the website function correctly and to understand how visitors use it. These include:
- Essential cookies— required for the site to work (such as session management)
- Analytics cookies— help us understand which pages are most useful so we can improve them. This data is anonymised
We do not use advertising cookies or share cookie data with ad networks. You can control cookies through your browser settings at any time.
Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and access to enquiry data is restricted to authorised personnel only.
No method of transmission over the internet is completely secure, but we do our best to protect the information you share with us.
Contact us
If you have questions about this policy, want to exercise your data rights, or have a concern about how we’ve handled your information, please get in touch:
Sugamed — Medical Electronics Division of Suga Electronics (Dongguan) Co., Ltd.
5F, Dacheng Square, Guanchang Road, Dalingshan Town,
Dongguan City, Guangdong Province, China
Email: info@sugaintl.com
Website: sugamed.com
We may update this policy from time to time. When we do, we’ll update the effective date at the top of this page. If changes are significant, we’ll make them easy to find.